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Frequently Asked Questions
Here are the questions most commonly asked by our customers.
If there is something else that you would like to know particularly, drop a message at customerconnect@lupindiagnostics.com
How do I directly get connected with customer connect?
For additional information you can connect with us on our LupiConnect number 7030300400.
You can also visit our website www.lupindiagnostics.com for more details.
What all services do we offer?
Our services includes all kinds of-
1. Blood tests
2. Urine Tests
3. Vitals Tests
4. Health Checkup Packages
And our core facility includes the following -
1. Molecular Diagnostics
2. Cytogenetics
3. Next generation Sequencing
4. Flow Cytometry
5. Histopathology and Cytology
6. IHC
7. Microbiology
8. Serology
9. Hematology
10. Biochemistry
11. Clinical Pathology
12. Immunology
When will I get my report? And how will I come to know that my report is ready?
Reports vary depending on the nature of the tests. Once your report is ready you will be notified with an SMS communication on your registered mobile number.
Will I also get a hardcopy of my report?
Yes, you can get a hardcopy of the report. You can visit our nearest centre and can collect your reports from there.
Will there be additional charges to get report dispatched at my registered address?
Yes, it is chargeable and it is generally depending on the distance
What are the different payment options?
Online payment- Debit card/Credit card/ Cash/ Netbanking UPI payment (GooglePay, PhonePay, Paytym)
Are there home collection charges separately for each member?
No, the home collection charges are specific to the house and not individual person for whom sample is collected.
Do I require to remain fasting?
If your health care provider has told you to fast before a blood test, it means you should not eat or drink anything, except water, for 8-10 hours prior to your test. When you eat and drink normally, those foods and beverages are absorbed into your bloodstream. That could affect the results of certain types of blood tests.
Ideal time required for fasting Blood Glucose, Hormones and other blood parameters is 8-10 hours. Lipid profile 12-14 hours.
What all I can eat/ drink before blood collection?
Drink water, do not consume Juice, coffee, soda, and other beverages which can get in your bloodstream and affect your results. In addition, you should not:
- Chew gum
- Smoke
- Exercise
These activities can also affect your results. Drinking water is actually good before a blood test. It helps keep more fluid in your veins, which can make it easier to draw blood.
I have forgotten my user Id / password
You can refer to previous test reports to get your username and password for downloading the reports.
Can I add my family members on my registered mobile number for availing diagnostics services?
Yes, you can add up to 4 members.